Privacy Policy
Last Updated: May 13, 2025
At Soeur De Sol, your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services. By accessing or using our site and services, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information ("PII") that you voluntarily provide when you:
- Place an order
- Register for an account
- Subscribe to our newsletter
- Contact customer support
- Participate in surveys or promotions
- Make an appointment to meet us
This information may include:
- Name
- Email address
- Phone number
- Shipping address
- Payment details (processed securely through third-party providers)
- Age and demographic data (if provided)
b. Automatically Collected Information
We may automatically collect certain data when you access our website, including:
- IP address
- Country you make contact from
- Browser type and version
- Operating system
- Device identifiers
- Pages visited and time spent on site
- Referral source and navigation data
This data helps us analyze website performance and improve user experience.
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance functionality, analyze trends, and personalize content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process transactions and fulfill orders
- To communicate with you about orders, updates, and promotions
- To personalize your experience on our website
- To improve our products, services, and website through analytics
- To comply with legal obligations and protect our rights
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service providers that assist with payment processing, order fulfillment, shipping, hosting, and customer service
- Trusted third-party vendors for email marketing and advertising (with your consent)
- Legal authorities if required by law or to protect our rights
- Purchasers or successors in the event of a merger or sale of assets
4. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure; thus, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- The right to access, update, or delete your data
- The right to withdraw consent
- The right to restrict or object to certain data processing
- The right to data portability
To exercise these rights, please contact us at [support email].
California Residents
If you are a California resident, you may request information about our data practices under the California Consumer Privacy Act (CCPA). To do so, contact us as specified above.
7. Third-Party Links and Services
Our website may contain links to third-party sites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to children under 13 (or applicable age in your jurisdiction), and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date and notify you if significant changes occur. Continued use of our services after modifications constitutes your acknowledgment of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@soeurdesol.com